FAQ
How long does delivery take?
Orders are processed within 1–2 business days. Delivery usually takes 5–8 business days depending on your location.
Do you deliver across South Africa?
Yes. We currently deliver nationwide across South Africa.
How much is shipping?
We charge a flat nationwide shipping fee of R89.
How can I track my order?
Once your order is dispatched, you will receive tracking information to monitor your delivery.
What payment methods do you accept?
We accept secure online payments through trusted payment providers using debit and credit cards.
Can I return a product?
All sales are final. We do not offer refunds for change of mind or used products.
What if my item arrives damaged or incorrect?
Please contact us within 48 hours through our Contact Us page and provide photo evidence. Approved claims will receive a replacement.
Are your products suitable for all pets?
Product suitability may vary depending on your pet’s size, breed, and behaviour. Please review product descriptions carefully before purchasing.
How can I contact Paws & Pixels?
You can contact us anytime through the Contact Us page on our website.